When the staff members in your senior living community find out they’re to be trained to use a new technology, you can almost hear the chorus of sighs and groans. After all, learning a new technology often means a steep learning curve, hours of downtime, and plenty of frustration—both for staff members and their supervisors.…

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The secret to a long, healthy life might be found in your community’s dining room. Nutritious meals provide the foundation for good health—but not every diet is the same. Many seniors have special dietary needs or allergies that need to be taken into consideration at mealtime. If these restrictions aren’t communicated well—through an ordering error,…

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Dining out is relaxing, fun, and often a treat. But if there’s a mistake with the order, the experience can be a huge disappointment. And the reality is that even the most knowledgeable server can make a mistake between taking an order and entering it into the Point of Sale (POS) system. For residents in…

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Even when a parent is enjoying his new life in your senior living community, most adult children would like to occasionally—and unobtrusively—check in on his wellbeing. They may be wondering: Is he regularly visiting the dining room—not only for meals, but also for the valuable social contact? Is he eating enough of the right foods—and staying…

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Any of your servers can attest to how hectic things can get during the lunch and dinner rush at a retirement community. Dozens of residents arrive at the same time, creating a bottleneck that can lower levels of hospitality and leave residents dissatisfied. The residents aren’t the only frustrated ones: A busy dining room presents…

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Senior living communities offer more services than ever—extensive dining options, stores, salons, spas, and fitness centers. The services may be vast, but they share a connection to residents’ accounts—and to your accounting team. With an increase in transaction-based services comes added responsibility for your accountants. In addition to managing the budgets and books for the…

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