Customer Testimonial - Spring Lake Village

Partnering with FullCount Point of Sale has been a decision that has significantly impacted our residents' lives and our operations.

One of the main drivers that led us to choose FullCount was its unmatched capability to facilitate seamless communication for our residents. The Resident Portal offered them the freedom to connect anytime, anywhere, fostering a deeper sense of community and engagement.

What truly impressed us was the all-in-one platform that FullCount provides. With effortless reservations and online ordering integrated into the same system as our POS, our staff and residents experienced newfound convenience and efficiency.

The self-service capabilities have been nothing short of a game-changer for us. By empowering our residents to help themselves quickly and efficiently, we have been able to enhance their independence while ensuring our dedicated staff can focus on serving them better during peak dining periods.

Flexibility and connection were critical factors for our community, and FullCount delivered. The system's ability to adapt to different department capabilities and settings while maintaining the consistency of resident accounts, items, and menus has been invaluable.

We are able to offer residents a delightful dining experience with options for both set menus in the dining room and a la 

carte selections in our bistro. FullCount's support in this area has truly elevated the dining experience for our residents.

Additionally, we have been thoroughly impressed with FullCount's reliable hardware, including kiosks, tablets, and terminals. This robust foundation has contributed to our smooth and efficient daily operations.

Moreover, the unwavering support from FullCount's team has been a source of reassurance for us. Their constant availability and guidance during implementation and beyond have made the transition seamless, eliminating the anxiety of facing downtime without support.

Lastly, as the Director of Dining Services, I've found FullCount's user-friendly interface to be a breath of fresh air. Making menu and item updates has become a breeze, allowing us to keep our offerings current and exciting for our residents.

Our journey with FullCount has been nothing short of remarkable. The technology, support, and dedication they provide have played a pivotal role in enhancing our residents' experiences and our overall operations at Spring Lake Village.


Larry Brooks
Director of Dining Services, Spring Lake Village