The Seamless Integration Between FullCount and Netsmart

In the senior living sector, the intersection of healthcare and technology has become increasingly vital. Netsmart, a leading provider of web-based electronic health record (EHR), has established a strong and enduring alliance with FullCount, the premier Point of Sale system within the senior living field. This partnership highlights the significant benefits of integrating technology to improve both operational efficiency and the quality of patient care.


How Does the Process Work?

Netsmart transmits an HL7 message to FullCount whenever an event occurs within their system. Once FullCount receives this message, it proceeds to handle the information accordingly. If the resident is not present in the system, a new resident profile is generated. Conversely, if the resident already exists, the system will update the record with any relevant modifications. In cases where a resident has been discharged, the system will appropriately conclude their status and close all associated accounts.


What Gets Automatically Updated?

The integration between FullCount and Netsmart does more than simply transfer data—it transforms operational efficiency. FullCount's ability to autonomously populate key information from Netsmart empowers senior living facilities to focus on providing high-quality care instead of manual data entry.

Here's a snapshot of the information that FullCount automatically updates based on the data received from Netsmart:

  • Personal Details: First and last names, ensuring accurate identification of residents.
  • Residence Information: Apartment number, streamlining location-specific services.
  • Billing ID: Precise tracking of transactions and accounts.
  • Birthday: Celebrating residents' special days with personalized attention.
  • Allergies: Safeguarding residents' health with up-to-date information.
  • Resident Photo: Visual identification for improved resident-staff interaction.
  • Charge Account: Efficient management of resident expenses.
  • Customer Type: Tailored services based on resident classification.
  • Effective Dates: Recording the start and, when applicable, end dates of resident engagement.
  • Portal Credentials: When applicable, login info is generated using a community standard template.

Additionally, FullCount's flexibility shines through in its ability to integrate meal plans and report groups based on rule-derived insights. This not only showcases the depth of automation but also the intelligence that drives it, leading to a comprehensive and customized approach to senior care.


Elevating Senior Living through Integration:

The partnership between FullCount and Netsmart exemplifies a commitment to advancing senior living operations through cutting-edge technology. By facilitating the effortless flow of essential resident information, these systems empower senior care facilities to provide exceptional care while reducing administrative burdens.

In the constantly evolving landscape of senior living, the collaboration between FullCount and Netsmart remains a beacon of innovation, demonstrating how integration can simplify operations and enhance residents' quality of life.


Click here for more information about FullCount's ADT integration with Netsmart and other EHR providers!