Tech-Powered Dining: Monarch Landing's Recipe for Success

FullCount's very first Podcast episode brings together an extraordinary duo - Sarah Caushi, the Director of Food and Beverage at Monarch Landing Senior Living, and our experienced Account Executive, Seth Stillings. In this episode, we invite you to join us on an adventure through the captivating realm of senior living and discover how technology is changing the game.

Sarah shares their journey, from the first two years of utilizing FullCount solely as a Point of Sale system, to their current goal of utilizing the full potential of FullCount. Through several conversations with other senior living communities and FullCount staff, they have determined how best to utilize the system and are challenging themselves to provide the best experience possible for their residents.


Leveraging Resident Portal: One of the significant transformations at Monarch Landing was through the resident portal, specifically it’s online ordering and reservation capabilities. Sarah shared that they discovered the immense potential of these features to enhance the dining experience for their residents.  As she stated, "It puts the control into the customer's hands." (21:40)


Taking Control and Minimizing Errors: By incorporating FullCount's online ordering module into the various dining outlets at Monarch Landing, they not only improved the resident experience but also minimized the margin for error. Now, residents have the freedom to place orders according to their preferences and schedules, creating a personalized and hassle-free dining experience.


This is not just a podcast - it's a story of transforming senior living. Monarch Landing's journey, as narrated by Sarah, is a testament to how embracing advanced systems, like FullCount, can elevate senior living communities to new heights. The transition from being a Point of Sale system to a comprehensive solution offering a resident-centric approach is a prime example of how technology can improve senior living. It's a promising future for the industry, where residents' needs and preferences are at the forefront of every decision, ensuring a happier, healthier, and more fulfilling life for seniors. We invite you to listen to our podcast and embark on this remarkable journey with us.


Check out the full podcast on Spotify or YouTube.