The Seamless Integration Between FullCount and PointClickCare

Synergy between technology and healthcare is crucial in senior living. PointClickCare (PCC), a prominent EHR solution, has fostered a lasting partnership with FullCount, the foremost Point of Sale system. This collaboration exemplifies the power of integration in enhancing operational efficiency and resident satisfaction.


How Does The Process Work?

PCC sends FullCount an alert that triggers a request for the patient’s information. Upon receiving the information back from PCC, FullCount automatically processes the information. If the resident does not exist, a new resident is created. If the resident does exist, the system will update the record with any updated information. If the resident has been discharged, the system will end date the resident and all accounts.


What Gets Automatically Updated?

Here is a snapshot of the information that FullCount automatically updates based on the data received from PCC:

  • Personal Details: First and last names, ensuring accurate identification of residents.
  • Residence Information: Apartment number, streamlining location-specific services.
  • Billing ID: Precise tracking of financial transactions and accounts.
  • Birthday: Celebrating residents' special days with personalized attention.
  • Allergies: Safeguarding residents' health with up-to-date medical information.
  • Resident Photo: Visual identification for improved resident-staff interaction.
  • Charge Account: Efficient management of resident expenses and payments.
  • Customer Type: Tailored services and billing based on resident classification.
  • Effective Dates: Recording the start and, when applicable, end dates of resident engagement.
  • Portal Credentials: When applicable, login info is generated using a community standard template.

Additionally, FullCount's flexibility shines through in its ability to integrate meal plans and report groups based on rule-derived insights. This not only showcases the depth of automation but also the intelligence that drives it, leading to a comprehensive and customized approach to senior care.


Elevating Senior Living through Integration

The partnership between FullCount and PCC symbolizes a commitment to elevating senior living operations through cutting-edge technology. By automating the population of key information, senior living facilities can focus on providing high-quality care instead of manual data entry.

As the senior living industry continues to evolve, the FullCount and PointClickCare collaboration remains a beacon of innovation—a testament to the profound impact that integration can have on streamlining operations and enhancing resident experiences.


Click here for more information about FullCount's ADT integration with PCC and other EHR providers!