Post-COVID Senior Living Executive Survey Results
Senior living experienced a period of challenges previously unseen with COVID.
Executives and their teams had to come together and address changes in all aspects of senior living.
And now the industry is changing again.
We surveyed executives in the senior living industry to learn more about the operational challenges they are facing following COVID-19.
Here’s how they answered.*
Biggest stress going back to full operations?
53% - Labor shortage and staffing
25% - Dining operations
13% - Selling new residents
Dining operation challenges?
70% - Staffing hard to get
13% - Restarting full operations
10% - Unreliable food deliveries and availability
How difficult is it to hire or retain staff this year?
58% - Brutal, very difficult
30% - Difficult
10% - Same as before
Profits and cash flow this year are…
42% -Below Average, Tightening Our Belts
30% - Normal
16% - Above Average, Positive outlook
Policies residents are requesting the most?
60% - Family Visits
30% - More Dining Hours of Operation
6% - COVID Testing for Visitors
Labor shortage is...
44% - One of our biggest problems
35% - Manageable, but very difficult
14% - Crushing, we have curtailed services and rooms
What are you doing to solve your labor shortage? (All that apply.)
70% - Increasing wages
55% - Training people up
33% - offering more benefits and vacation time
23% - Cutting staffing
Capital for expansion and upgrades is...
39% - About the same
34% - Access is tight
13% - Non-existent
11% - Available and Relatively Easy
Outlook for the senior living industry in general?
57% - At home delivered dining like UberEats and Grubhub
26% - Grocery delivery services like Instacart
Largest long-term competitive threats?
43% - Tougher than normal, but back to normal soon
20% - Tough next few years
20% - Things will get better
10% - About the same
One way to meet a labor shortage is to cut the amount of labor your community needs.
A powerful tool for that is a Senior Living Point of Sale system.
Our studies have shown that a typical deployment of the FullCount POS system in a community with 200 residents (as an example), will reduce labor by 348 hours per month compared to a community using a Non-Senior Living POS system.
Even more powerful, labor hours will be cut by 460 hours per month for a community not currently using a POS system.
The reduction in labor drives down costs and makes operations easier to manage.
Click here to go to our Cost Benefit Analysis tool for a custom calculation of the labor and money you can save using a Senior Living Point of Sale system.
Free Cost Benefit Calculator. Just Seconds to See How Much You Will Save!
*Some responses omitted for conciseness and clarity.
Survey results based on 69 senior living executives. 95% confidence interval, +/- 7%.