FAQ

Does this system integrate with our current Resident Billing/Accounting System?
FullCount can be customized to create the correct export file which can be imported in most third party billing/accounting systems. We will help you find out what the correct export file is.

Our Residents have choices of different meal plans; does FullCount accommodate this flexibility?
Yes, FullCount allows you to set up different meal plans for each individual resident. If your facility has a unique request for a meal plan, FullCount can be customized to accommodate it.

Can FullCount handle guest meals, or carry over meals?
Yes, FullCount allows residents to purchase meals for their guests. In addition, if your community allows for carry over meals, FullCount can easily monitor a resident’s monthly purchases and calculate carry over for the following months.

Our facility allows residents a choice between different dining rooms; does FullCount accommodate the transactions from different locations?
Yes, FullCount can allow residents to travel between different locations to purchase meals as part of their meal plan.

We offer discounts to employees and to guests meal purchases if residents have carry over, can FullCount handle this request?
Yes, FullCount will allow for discounts to employees or towards guest meal purchases.

Can we print receipts with FullCount?, Can we customize them?
Yes printing receipts is an option and you can customize them - optionally display remaining account balances, meal plan usage, overages, a signature line or other relevant information.
Click here to view receipt examples

Does FullCount work in venues other than dining services?
Yes, FullCount can be used in other departments and for basically any type of purchase that you want to manage via Point of Sale. Some common examples are the salon/spa, the convenience store or gift shop, resident activities and transportation – more details here.

Can FullCount be used to track inventory?
Yes - Click here for more details.

What are the deployment options for FullCount?
We offer both a hosted option and on-site/on-premise deployment.

Can we use our existing hardware (server, touchscreens, etc..) with FullCount?
Often times we can accommodate this - we would first need to get all of your current hardware specs (brand, model numbers, etc.) to determine if FullCount is compatible.

Is FullCount compatible with our residents existing room entry cards (or key fobs)?
Yes, FullCount can utilize bar code RFID and magnetic stripe scanning to identify a resident. In most cases FullCount can be made compatible with your existing technology.