Speed Up Meal Auditing by 3x With Built-In Diet Accuracy

The Challenge

Before Batch Order Entry, the ordering and auditing process was more manual and time-intensive.

Staff were required to review tickets before each meal—often spending 30–45 minutes auditing orders per service period. This added pressure during peak times and increased the need for oversight, especially when managing specialized diets.

“Before, tickets were manually audited before each meal. It wasn’t as smooth, and it required a lot more oversight.”

At the same time, the team was introducing dietary filtering and looking for ways to improve accuracy while simplifying daily workflows.

The Solution

The Heritage at Brentwood implemented Batch Order Entry alongside diet filtering and electronic review, creating a more streamlined and reliable ordering process.

Orders can now be entered in batches, automatically aligned to each resident’s dietary needs, and reviewed electronically before service.

“Batch Order Entry and the electronic review mode save about 15–20 minutes for servers during a typical ordering period.”

This more structured workflow also made it possible to expand services—like enabling online ordering for families—while maintaining full confidence in diet accuracy.

“Diet filtering allowed us to open online ordering for families to assist with resident orders.”

The Impact

Batch Order Entry has streamlined ordering, auditing, and meal preparation, saving time across every service while improving diet accuracy.

At a glance, the team is seeing:

• 15–20 minutes saved during ordering periods
• ~30 minutes saved before each meal with earlier ticket availability
• Up to 45 minutes saved when auditing meals

Saving time during every service

One of the most immediate improvements was the time saved across ordering and meal preparation.

Tickets are now generated earlier, giving kitchen teams more time to prepare and reducing last-minute pressure.

“Tickets are printed and available for meal setups sooner, saving about 30 minutes before each meal.”

That extra time helps keep service running smoothly and allows staff to stay focused on residents.

Faster, more efficient auditing

Electronic Review Mode replaces manual checks with a quicker, more consistent process.

“This morning I reviewed three meals for 77 residents in about 15 minutes. That used to take 30–45 minutes.”

Instead of reviewing each ticket individually before every meal, staff can now audit multiple service periods in one pass—with a clear digital record for accountability.

Greater confidence in diet accuracy

With diet filtering built into the workflow, staff only see menu options that match each resident’s dietary requirements.

“Batch Order Entry combined with diet filtering has significantly reduced the potential for diet-related errors.”

This is especially valuable when managing complex diets.

“We have a resident on a renal diet—our most complex. Having tailored menu options available reduces uncertainty and improves accuracy.”

A better experience for residents and families

While the operational improvements are clear, the biggest impact is on the resident experience.

“The resident benefits most from these advancements because we’re ensuring accuracy and efficiency in their meals.”

Families can also play a more active role through online ordering—without introducing additional risk.

Less manual work for staff

From servers to leadership, the new workflow reduces repetitive tasks and provides greater visibility into operations.

“It gives us confidence in both the accuracy and efficiency of our meal service.”

Staff spend less time auditing and correcting orders, and more time focusing on delivering a high-quality dining experience.

Looking Ahead

The team is continuing to build on these efficiencies with upcoming reporting capabilities.

Having accurate item counts by service period will:

• Reduce manual tracking
• Improve meal planning
• Help minimize food waste

Summary

By implementing Batch Order Entry, diet filtering, and electronic review, The Heritage at Brentwood has simplified a complex dining workflow.

What was once a manual, time-intensive process is now:

• Faster to manage
• More accurate
• Easier for staff to execute

Most importantly, it ensures residents receive meals that are safe, consistent, and delivered with confidence—every time.