Customer Testimonials

"FullCount is a game changer. The FullCount system helped us increase revenue considerably. At one location, alcohol sales alone increased 400% when utilizing FullCount. With such an increase in revenue, our investment was quickly returned with a full return on our initial investment in 13 months."

"Kameron (Implementation and Support Specialist) is an amazing guy, he works tirelessly, efficiently and keeps a really good attitude. He's making the integrations of FullCount an easy process. He listens and responds incredibly well. Currently bringing on two of our communities can be confusing, but he keeps it (and us) all together! He's doing such a great job for us."

"The FullCount team really nailed it with our rollout of FullCount. Point of Sale implementations can be very difficult given the blend of equipment, networking, data and employee training that has come to come together to shape a seamless resident-facing experience. You put us on a good path and kept us all moving in the right direction, supporting us along the way. Huge thanks to the entire FullCount team for bringing your "A" game and making a positive difference for the employees and residents here at Vi."

"I have many years of experience in Senior Dining. Having FullCount in our community allows me to focus on providing excellent food and service instead of back-office paperwork. The simplicity and flexibility of the system combined with the ability to easily manage multiple meal plans is essential for today’s rapidly changing senior dining space. And the support behind the great system is outstanding. Always responsive, positive, and committed.

"Overall, the installation process went smoothly. The Montereau team provided unanimously positive feedback regarding the experience, which is a huge win with a major system installation. There were no critical system or hardware issues encountered, and any minor concerns were promptly addressed by Ryan. Ryan’s dedication to ensuring the success of the installation was particularly noteworthy. His commitment was made clear when he stayed on-site through long hours, working back-to-back 16+ hour days. Before leaving, Ryan made certain any major concerns were addressed, which provided us with peace of mind and confidence as we transitioned to the support team. We appreciate Ryan’s dedication and professionalism. It played a key role in the smooth completion of this installation, and he has continued to provide excellent post-go-live support and training."

"FullCount’s online ordering helps streamline the ordering process and reduces the amount of time staff take to input the orders into the system. I like how we can pick a time for orders to print out all at once for certain meal periods. Staff and residents like how simple it is. "

"Being on the IT Administration team for 29 communities, I truly appreciate FullCount’s availability and support. They are always professional, knowledgeable, and enthusiastic. I trust them to provide guidance and solve any concerns that may arise."

"We have been using FullCount at The Heritage at Brentwood since opening in 2007. I have always been impressed by their customer service and quick response to support needs. They are well-versed in the senior living industry and always willing to collaborate on system enhancements that help cater to operational changes. We have recently implemented the integration ofAdmission/Discharge/Transfer information from our billing application toFullCount. This has eliminated the need to manually enter the same information in two separate systems, allowing staff the focus on other tasks. FullCount product Development has led this implementation to ensure the integration meets the needs of our community."

"We feel the FullCount reservation module is quite easy to use and really like it. We adopted the feature to allow residents to make reservations themselves, which has greatly reduced the amount of time staff spend on the phone and eliminated the need for confirmation calls. It has also helped to spread out peak times and allows staff to know how many reservations they have ahead of time. Some residents still prefer to call and make reservations, so the flexibility of the feature helps us meet the needs of all our residents."

"Yuma West has been my go-to contact at FullCount for nearly two years. New to senior living, I had a lot to learn about FullCount, and Yuma has been incredibly patient and helpful. She’s always quick to respond, professional, and has made my experience with FullCount so much easier. We were thrilled to have her on-site for our equipment installation. Yuma is a true asset to your company!"