Find quick answers to common questions about FullCount, including general platform details, online ordering, reservations, and FullCount Engage.
Yes! Our meal plan settings are comprehensive to ensure we can handle a variety of meal plans simultaneously.
Yes! FullCount can integrate with most third-party billing and accounting systems.
Yes! We support our system 24x7.
Yes! Our system allows up-to-date, instantaneous reporting on member balances and activity.
Yes! FullCount can be used in any department throughout your community to capture transactions. Dining room, salons, spas, convenience store, and gift shops frequently use FullCount and you can also accept payment for activities, services, and transportation.
Yes! And you have full control of the settings behind these capabilities to accommodate your community’s specific rules.
Yes! Your tax rules can be automatically and accurately managed with FullCount.
Yes! Residents and loved ones can view their account information conveniently from their own devices using our online resident portal.
Yes! You can schedule a variety of reports to be automatically ran using your selected parameters.
Yes! From our resident portal, customers can place online orders from the comfort and safety of their rooms. You can also utilize this feature for maintenance requests.
Yes! FullCount offers a reservation module that incorporates directly to the touchscreen.
Yes! FullCount offers a variety of options to customize receipts, including remaining account balances, meal plan usage, overages, or other relevant information.
Yes! With our comprehensive and customizable settings, you can setup discount programs easily.
Yes! We have a variety of mobile hardware options.
Yes! FullCount can use barcode, RFID, and magnetic stripe scanning to identify your customers. In most cases, FullCount is compatible your existing identification technology.
Yes! The system allows for kitchen requisition tickets to be sent to printers, kitchen display screens, or both!
Yes! Our robust touchscreen settings allow for self service environments so customers can easily navigate the system themselves.
Online ordering is an optional piece of the FullCount Resident Portal. Each portal has its own URL and customers are issued a username and password by their community. Using their own internet-connected device, residents log into the portal to place online orders.
Customers use their own devices to access the resident portal and send their orders to your kitchen via internet. You can use the same menus and workflows as your in-person dining departments or setup separate behavior for online orders. The settings and functionality is very customizable and can even be used for non-dining departments.
Customers conveniently place orders from their own devices within the FullCount resident portal. The orders are routed through a print server device via internet. Customizable settings for processing the order are available to fit your community's needs. Orders can be sent to print/display in the necessary departments immediately once placed, at a specific time, or relative to a requested date/time.
You have control of what customers access online ordering. Residents, employees, and guests can utilize online ordering if it fits your community’s guidelines.
While placing an order, customers can add any individual who shares their meal account or guests, according to your community guidelines.
Communities have great control over the online ordering settings. You choose which departments, times, menus, and parameters residents can order within.
Online ordering seamlessly processes orders and closes on the customer’s account following your community’s guidelines. The system automatically checks item and customer type to determine if it is allowed on the meal plan, tax rules, pricing, and more.
The online ordering does not integrate with other systems currently, but we have an available Resident Portal API integration, which allows for the possibility to host our portal within existing community portals.
Yes! Many of our communities utilize online ordering for other departments such as housekeeping and maintenance requests.
Yes! Just like our touchscreen application, online ordering automatically checks item type and customer type combinations to understand what should be taxed and how.
Customers can enter their email to receive a receipt or if their device is connected to a printer, they can print a physical copy.
We have several communities currently utilizing online ordering. In fact, online ordering deployment and usage in our communities grew over 600% in 2020.
Yes, there is an additional $150 monthly fee. You also must have the resident portal active in order to utilize online ordering. This feature is well worth the extra fee, as there is an average annual savings of over $100K from online ordering. Click here to view our CBA.
If online ordering is implemented with a new project, there is no additional setup time. For existing communities wishing to add online ordering, you can implement the new feature within 2-4 weeks.
Contact our Support Team to begin the process.
support@fullcount.net
800-289-9636
The reservation module is accessible from three platforms: resident portal, touchscreen, and back office. This allows for easy management and convenient access for residents. The easy-to-use interface walks residents through placing a reservation from within the resident portal, with checks put into place in regard to your community's guidelines. Reservations can also be viewed and managed from the back office and touchscreen allowing for seamless access.
Reservations are an optional piece of the FullCount resident portal. Each portal has its own URL and customers are issued a username and password by their community. Customers can conveniently place reservations from within the portal.
There are several customizable settings that give communities full control of the reservation setup. General settings such as department and times available for reservation can be combined with detailed settings such as number of days/minutes in advance the request must be placed, black out dates, and more.
Absolutely. Many of our communities utilize reservations for housekeeping, salon, and transportation appointments.
The reservation module reaches across each FullCount platform: resident portal, touchscreen, and back office. We do offer a Resident Portal API integration, which allows for the possibility to host our portal and associated reservations, within existing community portals.
There is an optional message for confirmation and reminders sent via email to residents.
Yes! Although this is a relatively new feature, we have several communities utilizing this module.
Yes, there is an additional $50 monthly fee, a setup cost, and you must have the resident portal active in order to utilize reservations. This feature is well worth the extra fee, raising resident satisfaction and lowering labor costs.
If reservations are implemented with a new project, there is no additional setup time. For existing communities wishing to add online ordering, you can implement the new feature within 1-4 weeks.
Contact our Support Team to begin the process.
support@fullcount.net
800-289-9636
Customers access FullCount Engage via their own devices via internet. Each community portal has its own URL and customers are issued a username and password by their community.
Customers can view their account and balance information, transaction summaries, and usage details quickly from the convenience of their own device. Optional features such as reservations and online ordering are also available.
Customers can view their account and balance information, transaction summaries, and usage details quickly from the convenience of their own device. Optional features such as reservations and online ordering are also available.
We do offer an optional FullCount Engage API integration, which can host our portal within select existing resident engagement/community platform systems.
There are small settings that you can adjust to customize your portal. Additionally, you have control of who has access to the portal by sharing the URL and account information.
Yes, there is an additional $50 monthly fee. This feature is well worth the extra fee, raising resident satisfaction and lowering labor costs significantly.
If your resident portal is implemented with a new project, there is no additional setup time. For existing communities wishing to add on the option, you can implement the new feature within 1-4 weeks.
Contact our Support Team to begin the process.
support@fullcount.net
800-289-9636
