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At The Heritage at Brentwood, a LifeCare Services (LCS) community, dining staff were looking for ways to streamline operations while maintaining the highest level of care for residents.
By piloting FullCount’s Batch Order Entry (BOE) alongside diet filtering and electronic review tools, the community was able to simplify the ordering process, improve diet accuracy, and give staff more time to focus on residents.
One of the most immediate benefits of Batch Order Entry was the time saved during ordering and meal preparation.
Servers can now enter orders in batches and quickly generate tickets ahead of service, allowing kitchen teams to prepare meals sooner and reducing pressure during peak dining periods.
According to Molly McDevitt, RDN, CSG, the change has made a noticeable difference in day-to-day operations.
“Batch Order Entry and the electronic review mode save about 15–20 minutes for servers during a typical ordering period and allow tickets to be printed sooner for meal setups, saving about 30 minutes before each meal. That additional time makes a real difference in how smoothly meal service runs.”
That extra preparation time helps ensure the dining experience remains smooth, organized, and resident-focused.
For communities that support residents with specialized diets, accuracy is essential. Even small mistakes can have serious consequences.
FullCount’s diet filtering ensures that servers only see menu options appropriate for each resident’s dietary restrictions. This reduces the risk of order errors while making the process clearer and easier for staff.
The system has proven especially valuable when managing complex dietary needs.
“Batch Order Entry combined with diet filtering has significantly reduced the potential for diet-related errors,” McDevitt explains. “It gives us confidence in both the accuracy and efficiency of our meal service, which is critical in a higher level of care setting.”
By simplifying menu choices based on each resident’s diet, staff can ensure meals are both safe and satisfying, while also reducing frustration for residents who rely on specialized menus.
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Meal auditing is another critical step in maintaining diet compliance. Traditionally, reviewing orders before service could require significant time and manual effort.
With FullCount’s electronic review mode, staff can now audit meals digitally, creating a record that includes timestamps and signatures for accountability.
McDevitt notes that the difference is substantial.
“This morning I reviewed three meals for 77 residents in about 15 minutes, which saved roughly 30–45 minutes compared to manually auditing tickets before each meal.”
The electronic workflow not only saves time but also creates a clearer audit trail for lookbacks and quality assurance.
While operational efficiency is important, the ultimate goal is always a better experience for residents.
The Heritage at Brentwood has found that the combination of Batch Order Entry and diet filtering helps ensure meals are delivered accurately and efficiently while supporting staff in their daily workflow.
“The resident benefits most from these advancements because we’re ensuring accuracy and efficiency in their meals,” McDevitt says. “From a staff perspective, it also gives leadership confidence in diet accuracy while making the process easier for our servers to manage.”
The system has also made it possible for the community to offer online ordering for families while maintaining diet accuracy, adding another layer of service for residents in higher levels of care.
As the community continues using Batch Order Entry, they also see value in upcoming reporting capabilities that will provide clearer meal counts before service.
Having accurate counts by service period will help reduce manual tracking, improve planning, and minimize food waste—further improving operational efficiency.
The Heritage at Brentwood’s experience demonstrates how technology can help communities manage the growing complexity of senior living dining operations.
By combining Batch Order Entry, diet filtering, and electronic review, they’ve created a workflow that reduces manual effort while improving accuracy and confidence across the dining team.
The result is a system that supports staff efficiency, resident safety, and a smoother dining experience at every meal.
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