Survey Confirms FullCount’s Leadership in Senior Dining

The inaugural 2025 Ziegler Link-age Funds/LeadingAge CAST survey offers an important look at how not-for-profit senior living and care organizations are approaching technology. The findings show that IT strategy is no longer an afterthought but a core part of leadership priorities. 

Technology as a Leadership Priority 

Survey data highlights the growing importance of technology planning and governance: 

• 92% of organizations have a formal IT plan, typically updated at least once a year. 

• Most technology leaders hold C-suite roles and report directly to the CEO. 

• Operators are increasingly tracking KPIs for new technology investments to ensure a measurable return. 

This reflects a clear trend. Technology is being managed as a strategic asset, not simply a back-office function. 

Digital Dining Software Adoption 

One of the most telling survey questions asked: “Who is your digital dining service software partner?” The results underline how common these solutions have become, and they also point to FullCount’s leadership. 

 

• 42% of respondents named FullCount 

• 22% named the next closest provider 

• 8 other vendors received only a few mentions each 

• 10% reported no digital dining partner 

What This Means 

The results confirm that digital dining is viewed as essential to resident experience and operational success. While many operators continue to test niche providers, FullCount stands out as the most widely adopted solution in the market. With nearly double the usage of the next competitor, FullCount is positioned as the partner organizations trust to balance day-to-day performance with long-term innovation. 

As senior living organizations continue to strengthen their IT strategies, the ability to integrate dining operations into broader technology plans will only grow in importance. FullCount’s scale, proven reliability, and focus on client success set it apart in a crowded field. For operators who want a partner that supports both immediate operational needs and future innovation, the survey findings make the choice clear.